ADVANTEC MANUFACTURING CANADA
Introduction
The aim of this policy is to provide guidelines for shipping by providing general information on the mechanisms of transportation and their associated risks. This guide provides basic facts about shipping. Transport is the essential link between supplier and receiver, and the aim is to receive the goods in good condition, when and where they are needed. The journey involved, whether over land, sea and/or air, may introduce certain costs and risks that can be mitigated by appropriate, insurance coverage, suitable packaging instructions, and by considering the roles and responsibilities of the parties involved in the chain of transport events up until final delivery to the client.
Purpose and Scope
This document contains information regarding shipping that is aligned with established business process and standard operating procedures within AdvanTec Global Innovations.
Shipping Policy
Shipment processing time
All orders will be completed based on the established lead times.
Shipment packaging
Crates will be utilized for large and heavy objects like machines, such as cranes, windows and doors. In addition to the outside packaging, product will be secured inside its packaging to prevent movement during shipping.
Boxes will be utilized for small parts orders. In addition to the outside packaging, product will be secured inside its packaging to prevent movement during shipping.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and provided in quotation format.
For crated product modes of transportation are as follows:
| Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| Ocean Freight | 20-35 business days | Based on Quote |
| Air Freight | 1-2 business days | Based on Quote |
| Over the Road Freight | 2-10 business days | Based on Quote |
For small packages and parts:
| Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| FedEx Standard | 3-5 business days | Based on Quote |
| FedEx Two Days | 2 business days | Based on Quote |
| FedEx Overnight* | 1-2 business days | Based on Quote |
Shipment to P.O. boxes or APO/FPO addresses
Ship to addresses which include P.O Boxes or AOP/FOP address will not be accepted.
Payment and Storage
Payment terms are subject to the agreement between the customer and AdvanTec. If terms include payment prior to shipping, freight quotations (if appliciable) and final invoice will be provided five (5) days prior to shipments availability for payment purposes.
Shipments may be subject to storage charges if payment has not been received within 10 business days of completion. Storage rate is $3.00 per day per crate or box and is payable prior to shipping.
Shipment confirmation & Order tracking
Shipment Confirmation is emailed once your order has shipped. Each email will contain your tracking number(s). The tracking number will be active within 24 hours.
Autotracking has been engaged with most AdvanTec carriers and couriers. Delays in delivery will be tracked and notification supplied accordingly.
Customs, Duties and Taxes
Customs, Duties and Taxes will be charged to the appropriate entitiy based on the negotiated Incoterms at the time of the order being placed.
Incoterms are as follows:
Incoterms 2020 – Multi Module Mode
| EXW Ex Works | DPU Delivered at Place Unloaded | |
| FCA Free Carrier | DAP Delivered at Place | |
| CPT Carriage Paid To | DDP Delivered Duty Paid | |
| CIP Carriage and Insurance Paid To |
| Cost Headings | EWX | FCA | CPT | CIP | DPU | DAP | DDP |
|---|---|---|---|---|---|---|---|
| Loading at sellers premises | B | S | S | S | S | S | S |
| Domestic or Local Cartage | B | S | S | S | S | S | S |
| Trade Documents in country of export | B | S | S | S | S | S | S |
| Export Customs Clearance and any duties or taxes payable upon export | B | S | S | S | S | S | S |
| Loading at carrier’s terminal at origin | B | B | S | S | S | S | S |
| Loading of vessel at port of origin | B | B | S | S | S | S | S |
| International freight (main carriage) | B | B | S | S | S | S | S |
| Transport Cargo Insurance | B | B | B | S | S | S | S |
| Unloading of vessel at port of destination | B | B | S | S | S | S | S |
| Unloading at destination terminal | B | B | B | B | S | S | S |
| Trade documentation in country of import | B | B | B | B | B | B | S |
| Import Custom Clearance and any duty or taxed payable upon import | B | B | B | B | B | B | S |
| Domestic on-carriage/local carriage | B | B | B | B | B | S | S |
| Unloading at buyers’s premises | B | B | B | B | S | B | B |
Buyer = B Seller = S
Incoterms 2020 – Non-Containerized Ocean Freight
| FAS Free Along Side | CFR Cost and Freight |
| FOB Free On Board | CIF Cost, Insurance, Freight |
| Cost Headings | FAS | FOB | CFR | CIF |
|---|---|---|---|---|
| Loading at sellers premises | S | S | S | S |
| Domestic or Local Cartage | S | S | S | S |
| Trade Documents in country of export | S | S | S | S |
| Export Customs Clearance and any duties or taxes payable upon export | S | S | S | S |
| Loading at carrier’s terminal at origin | B | S | S | S |
| Loading of vessel at port of origin | B | S | S | S |
| International freight (main carriage) | B | B | S | S |
| Transport Cargo Insurance | B | B | B | S |
| Unloading of vessel at port of destination | B | B | B | B |
| Unloading at destination terminal | B | B | N/A | N/A |
| Trade documentation in country of import | B | B | B | B |
| Import Custom Clearance and any duty or taxed payable upon import | B | B | B | B |
| Domestic on-carriage/local carriage | B | B | B | B |
| Unloading at buyers’s premises | B | B | B | B |
Buyer = B Seller = S
Damages and Claims
When a consignment is delivered to the final destination, the carrier will request a receipt. The external condition of packages must therefore be verified. If in apparent good order, it is recommended that the endorsement be given along the following lines: “received in good external condition – contents unchecked.” This allows further action should discrepancies be noticed when unpacking. If, however, there are signs of damage or tampering with the packages, then the receipt should be given with reservations such as: “cases broken, contents exposed/rattling/leaking, … cartons opened with signs of shortages.”
Notification of damage should be sent to AdvanTec within 48 hours of receipt. Claim processing (responsibility) will be based on the incoterms as noted above. For example, shipments that are EWX, the claim will be the respsonsibility of the buyer/customer. Shipments that are DDP will be the responsibility of AdvanTec (seller). In either case claims are to be processed within 30 days of receipt.
Please save all packaging materials and damaged goods before filing a claim.
Product Returns, Order Cancellation and Delivery Delay Terms and Conditions
1. Contact
Products that are returned to AdvanTec require a Return Material Authorization (RMA) which is issued by your AdvanTec representative. Products authorized to be returned on the RMA will be shipped to the return address as indicated on the RMA.
2. Product returns will be accepted that meet the following conditions:
- Only products shipped from AdvanTec within the last 60 davs will be considered for return.
- Any products that have been discontinued or made obsolete will not be considered for return.
- Products that were specially configured for the customer will not be considered for return unless the return is due to an error made by AdvanTec.
- Only products in saleable condition will be considered for return and credit. Saleable condition is defined as meeting the same Standards as newly manufactured/sourced products and must be in the original packaging with all the instructions, warnings, etc. AdvanTec reserves the right to determine saleability of a product. A refurbishment charge may be imposed to bring the material to its original specification.
- The following information will be required to issue the RMA:
- AdvanTec invoice number & Customer P.O. number or Delivery reference number
- Date of purchase
- Part number / description / quantity
- Reason for the return
3. Shipping returns to AdvanTec with an RMA
AdvanTec should receive returned product(s) within 30 days after issuing the RMA. After the 30 days the RMA becomes void. Transportation of your products to AdvanTec may be charged to you. Instructions will be provided by AdvanTec representative to organize collection of the products to be returned.
4. Restocking Charge
AdvanTec will impose a 15% restocking fee on each product returned, unless the return is due to an AdvanTec error or where alternative arrangements have been agreed between both parties.
5. Return of products owing to AdvanTec shipping error (i.e., incorrect part number, incorrect quantity, etc.):
Customers must inform their AdvanTec respresentative of damaged product(s) within 2 days after receipt of the product. AdvanTec will credit the damaged products or replace the damaged products free of charge pending the damage investigation. Please see Damage and Claims section above.
6. Order cancellation:
Orders, once acknowledged by AdvanTec, may not be cancelled without express written authorization by AdvanTec. If and when authorized, order cancellation fees of 15% may apply.
7. Delivery Delays/Consequential Damages:
Delivery dates are approximate and AMC/AMU shall not be liable for any loss, damage or delay in shipment, including such as may be caused in whole or in part by fire, flood, windstorm, earthquake, other acts of God, strikes, labor troubles, civil commotion, riot, war, civil or military authority, priorities, epidemics, quarantine restrictions. Delay resulting from any such cause shall extend shipping dates for a commercially reasonable period of time. AMC shall in no event be liable for any special, indirect or consequential damages arising from delay, irrespective of the reasons for delay.